Manila - Customer Service Representative - Finance (Loan/Mortgage) | 25k SIGN-ON-BONUS!
Manila Full-time
Loan Processor
Alabang, Muntinlupa City
On-Site, Night-Shift
Alabang, Muntinlupa City
On-Site, Night-Shift
Full-time, Permanent
About the Role:We are looking for Customer Service Representatives with experience in financial accounts to support our US mortgage and loan operations.
Responsibilities:
- Assist borrowers by addressing inquiries and providing clear guidance on loan processes
- Review and validate borrower documents for accuracy and completeness
- Reach out to borrowers and partners to clarify missing or incorrect information
- Ensure compliance with US mortgage guidelines and company policies
- Coordinate with loan processors, underwriters, and third-party partners to move applications forward
- Maintain accurate, updated, and well-documented loan files
Qualifications:
- At least 1–2 years of experience in customer service within a finance, loan, or mortgage account
- Candidates must have specific experience in loan or mortgage customer service only
- Detail-oriented, organised, and able to work efficiently under deadlines
- College graduates and undergraduates are welcome to apply
- Finance experience is mandatory for all candidates regardless of educational background
- Willing to work onsite in Alabang on a US shift schedule
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