Customer Service Team Leader

JOB MISSION

In this role, you will handle all customer service-related business-to-business (B2B), RMA, and Customer Call Center (B2C) with the highest level of professionalism.

• Ensure subsidiary company and HQ’s strategy and process are aligned.
• Understand local customer needs and propose a strategy to deploy relevant customer service plans
• Maintain good communication with the internal team and external parties, including distributors and the Consumer Association.
• Work with Taiwan Asia HQ to implement IT systems related to service activities.
• Perform KPI review and provide regular service reports.
• Represent the company in resolving customer disputes with customers and consumer protection officers.

• Years of experience: Minimum 2 years in the electronics industry’s customer service and management
• Education (degree, major): Bachelor’s degree
• Specific skills: Strong coordination, planning, leadership, and communication skills
• Personality: High sense of responsibility, high integrity, reliable, and patient
• Language: English is a must. Excellent Chinese or Bahasa communication skills are a plus