Implementation Consultant II

Overview

The Product Consultant is responsible for data analysis, on-time implementations and backlog management for assigned customers.

• Implementation for single product for small to midsize property management companies.
• Coordination of RealPage services including data conversion and training.
• Deliver on-time implementations, per agreement with customer
• Accurately forecast activations and update backlog on a weekly basis
• Support clients through the implementation process to achieve a high level of client satisfaction.
• Identify and escalate to your leader, issues or risks to assigned implementations
• Follow through on commitments

• Bachelor’s degree in an Accounting, Business or Finance related position
• Advanced knowledge of Microsoft Office products
• Position requires 3 years experience in use of the OneSite product lines
• Affordable housing experience preferred, specifically HUD and Tax Credit
• Software and/or multifamily property management experience required
• Experience working in a sales environment a plus; knowledge of the sales cycle
• Outstanding verbal and written communication skills; excellent presentation skills
• Must possess good organization and time management skills;
• Customer service experience is required
• Able to work with little supervision, but knowing when to escalate problems
• Must have the ability to work with many different personalities
• Flexible, detailed, and able to successfully accept change
• Able to work extended hours when required
• Must be willing to work in a fixed Night Shift schedule
• Must be flexible in terms of work arrangement (Work on site and Work from Home)

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