IAM Analyst 1

To effectively manage the enterprise IAM and PAM platforms, this Analyst will be involved with research and day-to-day operational support, which includes the ServiceNow ticketing system. This role requires a high level of collaboration with Asurion end users in both platforms and the IAM team.

Essential Duties & Responsibilities:

• Assist in day-to-day operational requests and requirements related to the IAM platform.
• Use problem solving skills with urgency to address major outages and emergency incidents.
• Provide access certification artifacts and documentation as requested.
• Update and manage day-to-day ServiceNow incidents and requests within service level agreement.
• Act as a point of contact (using Asurion communication platforms such as email and messaging) for IAM and PAM issues or concerns.
• Communicate compliance requirements related to role questions and additions.
• Diligently report issues or concerns when discovered.
• Perform other related duties as assigned.

Education, experience, and skills desired:

• 1-year practical experience or education and certifications.
• Background in security or in information technology.
• Strong analytical and problem-solving skills are necessary.
• Competence in Microsoft Office products.
• Excellent communication (oral, written, presentation), interpersonal, and consultative skills in English are required.
• Ability to operate effectively in a fast-paced environment.
• Experience in meeting deadlines and adapting to frequent changes.
• Work schedule flexibility.

Asurion’s more than 19,000 employees are focused on solving customer’s problems – operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. We do all this as we live by our core values: we act with integrity, we are one team, we deliver service excellence, and we drive results.