Senior Operations Manager - Quezon City

Job Overview

Responsibilities include implementing policies, optimizing systems, and monitoring performance through reporting and audits.

• Responsible for the Operations lead of a team and for the delivery of the overall operational metrics & sales targets.
• To proactively maintain regular engagement with key contacts from the malls.
• Ensure achievement of the concept store’s Sales targets including day to day service levels, customer experience, quality measures and compliance measures.
• Successfully delivering and managing key launches and peak season in our retail stores.
• Responsible and accountable for the operational performance of the operations managers, area supervisor and store personnel.
• The continuous identification and implementation of operational best practice and continuous proposal of business process improvement to achieve operational efficiency.
• Selecting, effectively managing and coaching Operations Managers.
• Establish operations manual, store policies, key system and processes needed to achieve operational efficiency.
• Ensures store staff are well trained and knowledgeable and upheld the standards of the company.
• Contribute operations information and recommendations to strategic plans and reviews; prepare and complete action plans; implement production, productivity, quality, and customer-service standards; resolve problems; complete audits; identify trends.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including resolving problems and complaints.
• In charge of planning and execution of the local store marketing of the concept store together with the Retail Marketing supervisor.

• Ability to demonstrate achievement of results e.g. business improvements, cost savings, revenue generation.
• Excellent leadership, people management, communication and influencing skills at a senior level.
• Experienced in managing multiple store concepts and effective handling of the team.
• Ability to build and maintain strong client relationships.
• Ability to demonstrate and to translate business strategy into day-to-day delivery.
• Strong understanding in the retail industry and previous accountability for profit targets.
• Setting and reviewing Quality performance standards.
• Setting and reviewing of organizational / productivity objectives in line with the business plan goals.
• Familiarity with business and financial principles Proficient in MS Office and Excel.
• Strong problem-solving skills. Ability to multitask and prioritize.