Team Leader - Service Crew

Team Leader / Service Crew

Employment Type: Full-Time

About us

Ready to grow with us? Apply today and be part of the CLOUD Soft Treats family!

• Must be amenable to work onsite
• Must be available to work full-time, including weekends and holidays, depending on store schedule.
• With previous experience in a tea shop, beverage shop, coffee shop, or dessert shop is preferred but not required.
• Strong leadership skills with the ability to motivate and manage a team in a fast-paced environment.
• Excellent communication and interpersonal skills to ensure effective collaboration and positive customer interactions.
• Must be organized, detail-oriented, and capable of overseeing multiple store functions.
• Can handle basic cash handling and POS system operations.
• Willingness to learn, adapt quickly, and uphold company standards in cleanliness, quality, and customer service.
• A proactive problem-solver with a customer-first mindset.

1. Team Supervision and Leadership

• Oversee daily operations and ensure all team members perform their tasks according to company standards.
• Provide guidance, support, and motivation to team members to maintain high morale and productivity.
• Manage shift schedules and delegate responsibilities effectively.

1. Standards and Quality Assurance

• Conduct routine checks to ensure compliance with brand standards in product quality, store cleanliness, customer service, and machine maintenance.
• Monitor order preparation and presentation to ensure consistency and adherence to company guidelines.

1. Cash Handling Oversight

• Supervise cashiering activities, ensure accurate end-of-day cash reconciliation, and address any discrepancies.
• Support team members with POS-related concerns and ensure adherence to proper cash handling procedures.

1. Inventory and Supplies Management

• Monitor stock levels daily and coordinate timely replenishment of supplies.
• Ensure that inventory checks are completed regularly and accurately by the team.

1. Training and Development

• Train new hires on company protocols, tasks, and customer service expectations.
• Provide on-the-spot coaching and performance feedback to improve team efficiency and service quality.

1. Customer Experience Oversight

• Address customer feedback or concerns professionally and promptly.
• Ensure an exceptional customer experience is delivered consistently by the entire team.

1. Maintenance Oversight

• Supervise cleaning and maintenance routines for machines and the store.
• Report technical issues or equipment malfunctions promptly to management.

1. Reporting and Coordination

• Monitor and submit reports on sales, inventory, and team performance to management.
• Act as the main point of contact between store-level operations and the management team.