Sales Quality Assurance Specialist - Quezon City

Key Responsibilities:

• Evaluate and monitor discovery meetings(demos), sales calls, emails, and SMS interactions to ensure quality, compliance with company standards and policies.
• Audit closed sales, making sure deals are sold correctly and documentation is present and complete.
• Contribute to the development and implementation of quality assurance processes and metrics to boost sales performance by catching AFI’s.
• Provide ongoing feedback to the sales team about their performance, identifying strengths and areas for growth.
• Collaborate with sales management to pinpoint training needs and create targeted training programs.
• Assist sales management in coaching and managing the performance of team members.
• Analyze data and generate reports on sales quality trends, insights, and actionable recommendations.
• Conduct audits of sales processes to ensure compliance with best practices and regulations.
• Stay abreast of industry standards, regulations, and best practices to continually enhance QA processes.
• Support the creation and implementation of customer satisfaction surveys to collect feedback on the sales experience.
• Foster a culture of continuous improvement by promoting open communication regarding quality issues and initiatives.

Qualifications:

• Bachelor’s degree in Business, Marketing, Psychology, or a related field (or equivalent experience).
• Demonstrated experience in sales, quality assurance, or a similar role.
• Strong analytical and problem-solving skills with attention to detail.
• Exceptional communication and interpersonal abilities.
• Capacity to work independently and collaboratively in a fast-paced environment.
• Proficiency in Google Workspace (G Suite), MS Office, and sales management software (e.g., SALESFORCE CRM systems).
• Familiarity with quality assurance methodologies and tools is preferred.
• A background in Learning and Development is advantageous.

Preferred Skills:

• Knowledge of sales techniques and customer relationship management principles.
• Experience in training or coaching sales personnel.
• Familiarity with data analysis tools and methodologies.