Application & Technical Specialist (Medical Device)

The Application & Technical Specialist provides product application and engineering support to Nihon Kohden customers. As important member in the commercial team, the Application & Technical Specialist will support the Sales Manager on sales and product related activities to achieve the business objectives of Nihon Kohden.

Product responsibilities:

• Responsible for critical care product Portfolio.
• Provide support to customers and Nihon Kohden sales team on all product and application related requirement.
• Attend to all product related enquiry.
• Plan and provide regular product update, product, and application training to customer of the assigned customer account / territory.
• Provide consultation on product configuration, solution and application to customers/end users including clinicians, doctors, Biomed etc.
• Provide product demonstrations, product training and educate customer about the features/function and benefits of NK product and solution.
• Support sales manager on projects, tender specification to review, propose solution to comply with the project and tender requirements.

Post-sales and technical service responsibilities :

• Provide end user product and application training. This includes training schedule planning, preparation of training materials, end user quick guide and any other materials / requirement from the customers.
• Provide support for project delivery and installation. This includes product setting/parameters and configuration set-up as according to customer requirement.
• Provide support and work with Nihon Kohden IT / engineering team, logistic team and commercial team for the product commissioning and delivery according to customer requirement.
• Provide technical and service support for assigned customers / territory. This includes warranty / post warranty support in product servicing, preventive maintenance services etc.
• Provide product technical and service training to assigned customer.
• Project standby duties for trial, post-sales and warranty support might be required.
• Undertake any duties as required or directed as vital for achieving overall company goals.

Requirements:

• Bachelor’s degree in science, engineering field preferred.
• At least 2 – 3 years of relevant experience in the medical device business.
• Candidate with experience in patent monitoring, cardiology / ventilator related product preferred.
• Excellent communication skills for effective product presentations and troubleshooting.
• Demonstrates resilience, resourcefulness, ability to learn and adaptability. Able to deliver result under pressure, possess the ability to handle work stress.
• Strong teammate with excellent interpersonal and communication skills.
• A Self-starter and able to work with minimal supervision.

Office Address:

Nihon Kohden Singapore Pte Ltd Philippines Branch Office

ORCEL II Building, No. 1611 Quezon Avenue, Barangay West Triangle Quezon City, Metro Manila