[ref. b67077017] Customer Support Specialist – New Telco Account (Davao Site) - Davao
Work Avenue And Business Solutions Incorporated Davao Full-time
As a Customer Support Specialist for a New Telco Account based in Davao, you will be the first point of contact for customers seeking assistance with telecommunications products and services. Your role is essential in delivering exceptional customer service, handling inquiries, and resolving issues efficiently and professionally.
You'll be working in a fast-paced environment where accuracy, patience, and effective communication are key.
You will address a wide range of customer concerns including account issues, billing inquiries, service interruptions, and plan upgrades or changes. Using a combination of scripts and critical thinking, you’ll provide personalized support and ensure each customer feels heard and valued.Additionally, you will record call details, update account information, and escalate complex issues to the appropriate departments when necessary.
Collaboration with team members and ongoing training will be vital as you adapt to product updates and service enhancements. This position offers an opportunity to grow within the telecommunications industry while playing a critical role in customer satisfaction and retention.
Remote VADavao
Location: Remote
Employment Type: Full-Time
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