DE029214-Advertising Sales Rep Senior Analyst - Quezon City

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

WORK SETUP: Return to Office

Facebook’s expectation of team leaders is that 70% of their time is dedicated to coaching, shadowing and supporting their agents directly. Effective use of key dashboards and call activity reporting to ensure excellent performance rigor. Ability to identify and grow talent, lead, motivate.

• Ability to explain what's driving their teams' performance in a concise and data driven way.
• Ability to identify and grow talent, lead, motivate and coach direct reports.
• Proven ability to identify training needs and support development of programs.
• High level of integrity as demonstrated personally and professionally.
• Proven ability and passion to coach in one-on-one and also in a team setting with a clear data driven approach and tangible output for agents to improve.
• Outstanding customer service skills.
• Excellent written and verbal communication skills. Comfort communicating with all levels of management and able to adjust messaging to different target audiences with to-the-point communication.
• Excellent organizational skills and detail-oriented approach to problem solving.
• Demonstrated proficiency in multi-tasking and prioritization.
• Clearly demonstrated passion for ensuring the success of Facebook’s culture of excellence and commitment to quality and customer service.
• Moderate understanding of business process improvement methods.
• Understanding of departmental policies and procedures.
• Demonstrated leadership in professional setting; either military or civilian
• Demonstrated teamwork and collaboration in a professional setting; either military or civilian

Project/Team Location: Quezon Cyberpark Tower 1