Ecommerce Supervisor - Quezon City
Whiteplane, Inc. Quezon City Full-time
Job Overview: Ecommerce Supervisor
The Ecommerce Supervisor is responsible for managing the daily operations of the company’s ecommerce platforms to ensure a seamless online shopping experience, accurate product representation, and efficient order fulfillment. This role plays a key part in supporting online sales strategies and collaborating with cross-functional teams to drive digital growth and achieve business objectives.
Key Responsibilities:
- Oversee day-to-day ecommerce activities including product uploads, inventory updates, order processing, and customer service coordination
- Ensure all product listings are accurate, visually consistent, and aligned with brand standards
- Work closely with the marketing team to support online campaigns, promotions, and product launches
- Monitor ecommerce performance, including sales reports, KPIs, and customer feedback, and identify areas for improvement
- Assist in executing SEO and digital marketing strategies to increase website traffic and conversions
- Coordinate with logistics and fulfillment teams to ensure timely and accurate order deliveries
- Manage relationships with ecommerce marketplaces such as Lazada, Shopee, and other third-party platforms
- Ensure synchronization of stock levels between warehouse systems and online platforms
- Support the Ecommerce Manager in refining strategies and identifying growth opportunities
Qualifications:
- Bachelor’s degree in Business, Marketing, Information Technology, or a related field
- Minimum of 2 years of experience in ecommerce operations or a related supervisory role
- Familiarity with ecommerce platforms like Lazada, Shopee, Shopify, or Magento
- Strong organizational skills and the ability to multitask in a fast-paced environment
- Excellent communication and coordination skills across departments
- Knowledge of digital marketing tools, SEO best practices, and web analytics (e.g., Google Analytics)
- Proficiency in Microsoft Excel, PowerPoint, and other productivity tools
- Detail-oriented with a proactive mindset toward process improvement and problem-solving
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