Japanese-English Bilingual Specialist

UPSELL-TECHNOLOGIES PHILIPPINES, INC.

Is currently looking for:

JAPANESE-ENGLISH BILINGUAL MANAGER (BPO)

Salary Range: ₱45,000 - ₱55,000

Job Summary:

Upsell-Technologies Philippines, Inc. is looking for a highly capable Japanese-English Bilingual Manager to join our growing team in Cebu City. This leadership role is vital in managing seamless communication between Japanese clients and internal departments, ensuring smooth business operations and excellent client satisfaction within the BPO environment.

The ideal candidate is bilingual, culturally fluent, and experienced in both client relations and translation/interpretation. A background in BPO, customer service management, or similar fields is highly advantageous.

Key Responsibilities:

• Lead and oversee all communications between Japanese clients and internal teams within a BPO environment.
• Ensure seamless coordination and understanding across teams through accurate, professional-level Japanese-English translation and interpretation.
• Serve as the primary point of contact for Japanese clients, proactively addressing their concerns and maintaining high service standards.
• Supervise, mentor, and guide bilingual staff, particularly those handling client-facing roles, to uphold performance and service quality.
• Collaborate with operations managers and department heads to align internal processes with Japanese client expectations.
• Support the training and development of new and current bilingual staff, ensuring cultural and professional standards are met.
• Monitor team productivity, provide feedback, and help implement best practices within a fast-paced BPO setting.
• Promote culturally appropriate communication, both internally and externally, to ensure smooth client relationships.

Qualifications:

• Native-level fluency in Japanese and English (reading, writing, and speaking) is highly preferred.
• Candidates born and raised in Japan or with equivalent cultural fluency are highly preferred.
• Minimum 2–3 years of experience in a BPO setting is strongly preferred, particularly in client-facing, supervisory, or leadership roles.
• Proven ability to lead teams, resolve conflicts, and drive results in a service-oriented environment.
• Excellent communication and interpersonal skills, with a client-focused mindset.
• Strong organizational and multitasking abilities; able to thrive under pressure and tight deadlines.
• Familiarity with BPO tools and platforms (CRMs, ticketing systems, internal dashboards) is an advantage.