Quality Analyst
Stark Asia Solutions Inc. Quezon City Full-time
A Quality Analyst is responsible for evaluating technical support interactions, processes, and systems to ensure they meet and exceed quality and performance standards. The analyst also develops quality reports, assists in calibration sessions, and collaborates with operations to drive continuous improvement.
Strong analytical skills, a solid understanding of ITSM tools, and excellent communication are essential for success in this position.
Work setup: Onsite - Quezon City
Qualifications- At least two (2) years of experience as a Quality Assurance Analyst.
- Must have a background as a former IT Helpdesk or Technical Support agent, preferably from a BPO company.
- Strong understanding of ITSM (Information Technology Service Management) tools.
- Excellent analytical, communication, and interpersonal skills.
- Experience with quality monitoring tools and reporting platforms (e.g., Excel, PowerBI).
AfniQuezon City
The CX/QA Analyst is responsible for evaluating and providing individual and client performance feedback to Center Operations and to support the development and maintenance of a high level of quality.
Essential Functions and Responsibilities...
Caloocan, 9 km from Quezon City
Job Description
Posted on 29 August 2025
Quality Assurance Analyst
Onsite, Caloocan Plant
Responsibilities:
• Identifies and recommends remedies for defects in the production process
• Audits production process for compliance to standard operating...
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