[ref. d38602424] Probe CX - Instructional Designer (Fixed-Term)

• Day 1 HMO coverage — plus 2 FREE dependents
• A refreshing and supportive culture — we know people make the difference
• Day shift schedule for that perfect work-life balance
• Work tool provided — everything you need to succeed

The Instructional Designer is responsible for the end-to-end design, development, and evaluation of

engaging and effective training programs for various client accounts within our BPO operations. This

role requires a strong understanding of adult learning principles, a keen eye for detail, and the ability to

rapidly develop content in a fast-paced, high-volume environment.

Main Activities and Responsibilities:

• Collaborate with Operations Managers, Client Stakeholders, and Subject Matter Experts (SMEs) to conduct thorough training needs analyses, identify performance gaps, and define clear, measurable learning objectives.
• Apply established instructional design methodologies (e.g., ADDIE, SAM, Agile) to design innovative and impactful learning solutions that meet business objectives and cater to diverse learning styles. Including: Instructor Led & Virtual Instructor Led training (Facilitator Guides, Participant Guides, Presentations), eLearning modules, blended learning programs, job aids, assessments and evaluations.
• Create compelling and accurate training content, including course outlines, storyboards, scripts, activities, scenarios, and assessments. Ensure content is relevant, concise, and aligned with client-specific processes and cultural nuances.
• Utilize a range of authoring tools and platforms (e.g., Articulate Storyline, Rise 360, Adobe Captivate, Camtasia, LMS platforms) to develop interactive and multimedia-rich learning experiences.
• Effectively extract information from SMEs, translate complex technical and procedural information into easily understandable learning content, and manage review cycles.
• Manage multiple instructional design projects simultaneously, ensuring timely delivery, adherence to scope, and communication of progress to stakeholders.
• Conduct thorough reviews of all training materials for accuracy, consistency, clarity, grammar, and adherence to brand guidelines and instructional design standards.
• Design and implement evaluation strategies to measure the effectiveness of training programs and recommend improvements for continuous enhancement.
• Keep abreast of the latest trends, technologies, and best practices in instructional design, adult learning, and the BPO industry.
• Be agile and responsive to changing client needs, operational demands, and project priorities, often working with tight deadlines.
• Ensure a safe, healthy and sustainable workplace for all employees and contractors, report workplace hazards, and provide a safe and positive workplace.
• Actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
• Act ethically with integrity, honesty, and trust, to uphold Probe's compliance culture and maintain the highest standards of business conduct.
• Complete all necessary training requirements and professional development opportunities.
• Comply with Probe’s privacy, data protection and information security policies when handling personal data and uphold high standards of data protection, security and fraud prevention in the course of your employment. This extends to being diligent to protect Probe and client data and assets and never sharing passwords, one time passwords (OTP), multi-factor authentication (MFA) with anyone (even colleagues, supervisors or a client), staying alert for suspicious calls, chats or emails asking for account or personal/login information and not clicking on suspicious links.
• Support our speak up culture and report suspected or actual improper conduct in accordance with our Whistleblower Policy.
• Having a responsibility to actively contribute to Probe’s commitment to fostering a respectful and inclusive workplace by taking proactive measures to identify and eliminate harassment in any form.
• Fixed-term contract of 3 months