Policy Disbursement Manager (insurance industry background required)

Job Description:

• Able to lead and manage a team that provides the utmost of customer service to our clients by meeting agreed SLAs across the defined aftersales service.
• Ensure the team is fully engaged and aligned with the identified metrics and KPIs.
• Monitor and oversee the entire disbursement process, including cash and credit card payments, to ensure accuracy and timely release.
• Ensure all payments and transactions comply with internal policies, external regulations, and require proper documentation before approval.

• College graduate with a degree in a business or statistics course
• At least 5 to 10 years of managerial and operations experience in the insurance industry
• Able to manage work demands to achieve operational goals
• Effectively manage change in a fast paced environment
• Ensure SLA and KPI goals are achieved
• Able to develop and upskill team members

Work Setup:

Location: BGC, Taguig

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