Business Process Manager, Business Insights, Operations, & Support (BIOS)
We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow.
Key job responsibilities- Serve as a subject matter expert on sales metrics, reporting tools, and data structures to identify and resolve issues, and propose new KPIs and dashboards
- Create new internal tools and standardized business processes to simplify operations and enable growth at scale
- Escalate and resolve critical process and policy issues, partnering with senior stakeholders to drive decisions
- Lead medium to large-scale process improvement projects from initiation through completion
- Serve as primary escalation point for team members and stakeholders on process-related issues
- Collaborate with product/service owners to define features, roadmap priorities, and business requirements
- Create and maintain standard operating procedures, best practices, and operational excellence documentation
- Monitor compliance with data governance policies and security best practices
- Develop and deliver training materials for new and existing processes
This is a role reporting to a PH-based manager during East Coast business hours (8PM - 5AM Manila time).
About the teamDiverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
- 5+ years of combined work experience with 3+ in process management, project management, or a similar operations role
- Bachelor's degree in Business, Finance, Engineering, or a related field
- Proficient in MS Excel, with the ability to build basic reports and data projections
- Skilled in identifying problems , developing creative solutions, and driving effective implementation
- Excellent communication (in English, both written and verbal) and stakeholder management abilities