Director of Operations

This role ensures efficient daily operations, scalable business growth, strong organizational performance, and alignment with company goals and culture. The Director of Operations will lead cross-functional teams, improve operational systems and processes, drive revenue growth across multiple platforms, and ensure compliance with company policies and Philippine labor regulations.

Duties and Responsibilities:

1. Operational & Business Management

• Oversee the daily operations of the company to ensure smooth and efficient business processes.
• Implement company policies, procedures, and operational standards to maintain consistency and compliance.
• Monitor and improve workflows, productivity, and operational efficiency across departments.
• Ensure adherence to legal and regulatory requirements in the Philippines.
• Develop and implement strategic initiatives to support business growth and scalability.
• Collaborate with leadership teams to align operational objectives with overall business goals.

1. Workforce & Organizational Management

• Lead, mentor, and develop employees while fostering a positive and productive workplace culture.
• Establish and maintain a strong company culture aligned with organizational values.
• Identify staffing needs and support recruitment, onboarding, and employee retention initiatives.
• Develop internal leadership capabilities and succession planning strategies.
• Address employee concerns and improve workforce engagement and collaboration.

1. Employee Development & Performance Management

• Implement competency frameworks, training programs, and evaluation systems to standardize employee development.
• Conduct performance reviews and ensure employees receive the necessary tools and support to succeed.
• Develop performance improvement initiatives and productivity enhancement strategies.
• Promote accountability, teamwork, and continuous learning within the organization.

1. Inventory & Supply Chain Coordination

• Collaborate with supply chain teams to forecast demand and maintain optimal inventory levels.
• Develop and maintain inventory management best practices, including stock tracking, replenishment planning, and SKU rationalization.
• Coordinate with warehouses, third-party logistics (3PL) providers, and fulfillment centers to streamline order processing, picking, packing, and shipping operations.
• Monitor and optimize fulfillment strategies, including dropshipping, just-in-time (JIT) inventory, and warehousing solutions.
• Implement automation tools and operational software to improve efficiency and supply chain visibility.
• Negotiate contracts and partnerships with logistics providers to improve shipping rates, delivery reliability, and overall service quality.
• Ensure compliance with shipping regulations, customs requirements, and marketplace fulfillment policies.
• Identify opportunities for cost reduction and process improvement within supply chain operations.

1. Financial & Budget Management

• Oversee operational expenses and ensure spending aligns with approved budgets.
• Track operational costs and identify opportunities to improve profitability while maintaining efficiency.
• Support resource allocation and financial planning initiatives for business needs.
• Monitor operational KPIs, including conversion rates, cost per acquisition (CPA), click-through rates (CTR), customer lifetime value (CLV), and return on investment (ROI).

Qualifications:

• Bachelor’s Degree in Business Administration, Operations Management, Marketing, Human Resources, Supply Chain Management, or a related field. Master’s Degree is an advantage.
• Proven experience in operations management, supply chain, or business administration, preferably in a leadership role.
• Solid understanding of inventory management, logistics coordination, fulfillment operations, and supply chain processes.
• Strong leadership, people management, and organizational development skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong project management and process improvement skills with the ability to manage multiple priorities.
• Proficient in Microsoft Office, Google Workspace, ERP systems, inventory management tools, and operational software.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work in a fast-paced environment and adapt to changing business needs.
• Knowledge of Philippine labor laws, workplace compliance, and operational regulations is preferred.
• Results-driven, detail-oriented, and highly organized with a strong sense of accountability and leadership.