Open For Newbies | Customer Service Agent | Accenture Cebu

1. DAY ONSITE PROCESSING IS AVAILABLE FOR THIS ROLE. VISIT OUR CAREER HUB EVERY MONDAY-FRIDAY (EXCEPT HOLIDAYS), 9AM-5PM.

About the Role: As a Customer Service Representative, you will be performing the following tasks on a daily:

• You will be receiving inbound calls to provide customer service support to policy holders, agents, 3rd party callers and new customers.
• You will conduct research through maximizing all available resources and provides the necessary information in response to queries from callers.
• You will be asks to provide resolutions to caller problems and issues including researching and exploring alternative solutions.
• You will create promised solutions or after call work and escalates unresolved issues outside of his/her scope.

About You: The ideal candidate will have the following skills and experience:

• College graduates, undergraduates, SHS, and HS graduates
• Minimum of 6 months customer service or relevant experience
• With excellent communication skills
• Amenable to work on a shifting schedule.
• Willing to work in Cebu City, Cebu

If you are interested to be part of our diverse community, you may drop by at our career hub every Monday – Friday (except holidays) from 9AM-5PM located at:

• Cebu City: 16F Ebloc 2, W Geonzon St., Cebu I.T. Park, Lahug, Cebu City

What’s in it for you? Start your Accenture journey to enjoy these benefits:

• HMO coverage (medical, dental, mental health) from day 1 of employment
• Free medicines for you and your dependents*
• Expanded maternity leave up to 120 days*
• Expanded paternity leave up to 30 days*
• Employee Stock Purchase Plan
• Paid Sick and Vacation Leaves
• Allowances, company bonuses, and performance incentives
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Flexible working arrangements
• Company-sponsored trainings like upskilling and certification
• Volunteering opportunities
• Terms and conditions apply