IT Support Specialist (with System Administration Knowledge) - Quezon City

The ideal candidate will have both excellent troubleshooting skills and the ability to contribute to IT system improvements.

Key Responsibilities

• Provide first- and second-level support for hardware, software, and networking issues.
• Respond to support tickets, diagnose problems, and implement effective solutions.
• Assist end-users with workstation setup, software installation, and account configuration.
• Document technical issues, solutions, and procedures for knowledge base.

• Assist in managing Windows/Linux servers, Active Directory, and domain services.
• Monitor system performance and troubleshoot server, application, and network issues.
• Support IT infrastructure, including routers, switches, firewalls, and cloud services.
• Apply patches, updates, and security fixes to maintain system integrity.
• Perform routine backups, restore testing, and system recovery when required.

• Enforce IT security policies and ensure compliance with organizational standards.
• Manage user access, roles, and permissions across applications and systems.
• Support vulnerability scanning, antivirus updates, and endpoint protection.

• Assist in IT infrastructure upgrades, migrations, and automation initiatives.
• Recommend and implement process improvements to enhance IT efficiency.
• Collaborate with DevOps, software, and operations teams for cross-functional support.

• Education: Bachelor’s degree in Information Technology, Computer Science, or Computer Engineering (required).
• Experience: 1–3 years of IT support experience (preferred).
• Knowledge of system administration in Windows/Linux environments.
• Strong troubleshooting of hardware, software, and networking issues.
• Familiarity with Active Directory, DNS, DHCP, and Office 365/Google Workspace.
• Basic knowledge of virtualization (VMware, Hyper-V, Docker) and cloud services (AWS, GCP, Azure).
• Understanding of IT security practices, backup systems, and disaster recovery.
• Strong communication, problem-solving, and teamwork skills

• CompTIA A+, Network+, Security+
• Microsoft Certified: Azure Administrator Associate
• Linux Essentials or RHCSA
• ITIL Foundation