Collections Representative - Dayshift (Onsite - Cebu Office)

DAYSHIFT

ONSITE - 1NITO TOWER CEBU OFFICE

SUMMARY

As a Credit Controller, you’ll work closely with our Collect clients to support the management of overdue accounts. You will be responsible for handling client follow-ups, resolving aged debts, maintaining accurate records, and ensuring a high level of service in all interactions.

RESPONSIBILITIES:

• Follow up with customers regarding invoices, payments, and account balances through calls and emails, ensuring a positive and professional experience.
• Respond to enquiries and provide support related to billing concerns while maintaining a high level of customer satisfaction.
• Collaborate with clients to resolve aged debt and agree on payment arrangements when necessary.
• Maintain and update customer records in the Collect system, ensuring data accuracy and completeness.
• Build a rapport with customers to encourage timely payments and maintain strong business relationships.

QUALIFICATIONS:

• A minimum of 2 years of experience in handling outbound calls with customer service, credit, or collections exposure.
• Excellent verbal and written English communication skills.
• Strong problem-solving skills with the ability to negotiate and manage conflict.
• Highly organised, with the ability to prioritise and work independently.
• Confident and professional phone manners.