Client Services Manager

Job Summary:

The ideal candidate will possess a strategic mindset, excellent communication skills, and a proven track record in client relationship management and revenue growth.

Key Responsibilities:

Client Relationship Management:

• Serve as the primary point of contact for clients, ensuring their needs are met with professionalism and efficiency.
• Develop and maintain strong, long-term relationships with clients to promote retention and loyalty.
• Regularly communicate with clients to provide updates, gather feedback, and address any concerns promptly.

Strategic Account Planning:

• Develop and implement strategic account plans tailored to each client’s objectives and business goals.
• Identify opportunities for account growth and work collaboratively with clients to achieve mutual success.
• Monitor account performance and adjust strategies as necessary to ensure client satisfaction and business objectives are met.

Contract Management:

• Oversee the contract lifecycle, including negotiation, execution, and renewal processes.
• Ensure all contractual obligations are met and that services are delivered in accordance with agreed terms.
• Collaborate with legal and compliance teams to manage contract risks and ensure adherence to company policies.

Revenue Growth:

• Identify and pursue opportunities to upsell and cross-sell services to existing clients.
• Collaborate with sales and marketing teams to develop strategies for revenue expansion within the client base.
• Analyze market trends and client feedback to inform service offerings and identify new business opportunities.

Team Collaboration and Leadership:

• Coordinate with internal departments to ensure seamless service delivery and client satisfaction.
• Mentor and guide junior team members to enhance their client management skills and performance.
• Foster a client-centric culture within the team, emphasizing the importance of exceptional service delivery.

Qualifications:

• Bachelor’s degree in Business, Marketing, Communications, or a related field.
• Minimum of 3 years of experience in client services, account management, or customer success roles.
• Proven ability to develop strategic account plans and manage client relationships effectively.
• Strong understanding of contract management principles and practices.
• Demonstrated success in identifying revenue growth opportunities and achieving sales targets.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in CRM software and other client service tools.

Preferred Skills:

• Experience managing a portfolio of high-profile or complex clients.
• Knowledge of various industries (e.g., technology, finance, healthcare).
• Ability to work under pressure and manage multiple tasks simultaneously.