Customer Support Associate | Night shift | Onsite

Night Shift | Full onsite | Full time

Help healthcare professionals succeed by combining technology expertise with exceptional customer support.

Support clients using innovative healthcare software while solving technical challenges and driving long-term customer success.

ABOUT ACQUIRE INTELLIGENCE

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

A SNAPSHOT OF YOUR ROLE

As a Customer Success Specialist, you'll help healthcare professionals maximize the value of their software by providing technical support, troubleshooting solutions, and product guidance. This role plays a key part in delivering outstanding customer experiences while helping clients improve their practice operations through technology.

• Effectively respond to inbound client calls, chats and cases regarding client specific products while troubleshooting our software
• Act with determination and full ownership to resolve all cases with importance on first contact resolution
• Develop and understanding of client product knowledge, architecture, and solutions
• Demonstrate comprehensive product knowledge to support our clients in personalizing our service to their practice’s needs
• Exhibit a speed to success through effective troubleshooting
• Showcase the ability to resolve synchronization software functioning issues
• Responsible for managing cases and ensuring timely resolution of client concerns
• Provide expert advice to assist clients with the health of their business through using Solutionreach software
• Demonstrate drive for the success of our client’s practices
• Must be able to effectively problem solve intense software issues while utilizing tools for creative solutions and communicating to the client the steps taken to obtain the resolution
• Responsible for empowering and educating clients on self-help options by teaching customers how to effectively use the knowledgebase by searching and locating their answers together
• Effectively communicate with the client base via phone email and chat

• Have at least 2+ years’ experience in the field of technology with additional client service experience
• Proficient and experienced in Windows workstation and server environments
• Strong communicator and social skills
• Familiar with one or more database types
• Able to troubleshoot, test, report, document, install and train on software
• Strong English written and verbal communication skills
• Tech savvy with an understanding of how medical practice needs can be better supported through technology
• Prior experience in the Saas industry
• Prior consultant experience in assisting customers to utilize software effectively
• Knowledge of Max OS workstations and server environments
• Command prompt and terminal command knowledge
• Other related medical software and/or technology experience
• Medical office experience working with PM/EMR/HER software on a day-to-day basis
• Prior case/account leadership

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with opportunities for internal promotions
• Meaningful work with talented and supportive teams

Your future matters:

• 900+ internal promotions every year
• Access to 2,700+ leadership training courses

Extra rewards along the way:

• 14th Month Pay after 5 years of continuous service
• Employee Referral Program — earn up to ₱42,000 per successful hire

Enjoy work-life balance:

• 24 Paid Time-Off (PTO) Credits annually, with leave credits convertible to cash
• Paid Birthday Leave — celebrate your day your way

• We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
• Curious and Clever: Smart questions spark smart solutions
• Entrepreneurial Energy: Think like an owner. Solve like a founder
• Fast with Intent: We move fast and deliver real results
• Laugh and Learn: We don’t take ourselves too seriously, just our results

What are you waiting for? Come for a career, stay for the fun!