Customer Service Hub Support (Onsite)

MVP Asia Pacific Inc. is a leading outsourcing company located in the Clark Freeport Zone, Pampanga, Philippines. We were founded with the mission to connect highly skilled offshore professionals with businesses of all sizes across the globe—helping our clients scale with speed and excellence.

At MVP, we foster a culture of professionalism, innovation, and collaboration. Our people enjoy a supportive, growth-driven environment with opportunities for continuous learning, career development and work-life balance.

If you're driven, passionate about learning, and ready to make an impact, we'd love for you to join our growing team of MVPs!

Customer Service Hub Support (Onsite)

Job Description:

• Outbound Calling | SMS Campaigns:
• Service Due: Assist customers nearing their service due date to remind them of upcoming appointments and encourage timely scheduling.
• Overdue Service: Assist customers who have missed their service appointment dates to reschedule and prevent further delays.
• Lapsed Service: Help customers who have significantly exceeded their service intervals to bring them back into the service cycle and maintain their vehicles' health.
• Various other service call campaigns such as warranty service due, special service offers, promotions or upcoming events to drive workshop traffic and increase
• Inbound Chats:
• Respond to incoming chats from customers inquiring about service appointments, providing information, and assisting with scheduling.
• Appointment Scheduling:
• Efficiently manage schedules and calendars to book customers for service appointments, considering availability and service requirements.
• Customer Engagement:
• Maintain a positive and professional demeanour during interactions with customers, ensuring their needs are addressed.
• Data Management:
• Accurately record customer information, service appointments, and communication details in our dealership systems & databases.

Qualifications:

• 2 years or more experience with Customer service: Phones, Chat, Email channels.
• Experience working with Car Dealership company, will be an advantage.
• Strong customer service orientation with the ability to empathize and address customer concerns effectively.
• Proficiency in using customer relationship management (CRM) software and scheduling tools.
• Excellent communication skills, both verbal and written.
• Attention to detail and accuracy in data entry and documentation.
• Time management skills to prioritize tasks and meet appointment scheduling targets.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.