Tarlac - Customer Support Representative | Temporary WFH | Up to PHP31K

apartmentEMAPTA placeTarlac scheduleFull-time calendar_month8/28/25

Answer the Call. Deliver the Solution.

Be the voice that connects customers to solutions and support in the entrance systems industry. Take your customer service career to the global stage without leaving the Philippines. This role offers the chance to build international experience, deliver solutions that matter, and make your mark in the customer service industry.

Step into a future where your skills create real impact.

Job Description

As a Customer Support Representative, you will manage after-hours support, handle urgent service requests, assist with invoicing, and ensure smooth communication between customers and technicians across Australia and New Zealand.

Job Overview

Employment type: Full-time
Shift: Night Shift
Salary: PHP 30,000 to PHP 31,000

Work setup: Temporary WFH, Clark

Exciting Perks Await!

Day 1 HMO coverage with free dependent
Competitive Salary Package
Night differential pay to maximize your earnings
Temporary WFH arrangement
Prime office location in Clark, Pampanga (conveniently accessible by PUVs, with nearby restaurants and banks)
Fixed weekends off
Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
Unlimited opportunities for employee referral incentives across the organization
Standard government and Emapta benefits
Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
Fun engagement activities for employees
Mentorship and exposure to global leaders and teams
Career growth opportunities
Diverse and supportive work environment

The Qualifications We Seek

At least 1-2 years of experience as a CSR
Previous experience in a customer service role using a related software package
Advanced MS Excel skills with high speed and accuracy
Strong general computer knowledge
Friendly and professional phone manner
Strong attention to detail

Required Education Level:

High school diploma or Certificate in Business Administration or Customer Service

Special Competencies Required:

Excellent time management skills and ability to meet deadlines
Ability to communicate effectively at all levels
Ability to solve problems efficiently and assertively with a positive attitude
Strong ability to multitask

Key Performance Indicators (KPIs):

Consistent quality of work and strong attention to detail
Efficient time management and ability to organize and prioritize
Timely and complete execution of processes according to standards
Professional presentation and demeanor

Your Daily Tasks

Manage and support daily customer service activities, specifically during after-hours
Provide support to both internal and external contacts to increase customer satisfaction
Take after-hours calls for emergency callout requests and log requests
Arrange on-call technicians for on-site attendance
Log requests received via email from BSP service mailboxes
Provide 24/7 after-hours support for both Australia and New Zealand
Assist the Billing team with simple PPM job invoicing
Assist with PMPO data loading for national customers
Perform other assigned tasks as required

About the Client

Our client is a global leader in entrance systems, specializing in doors, locks, and access solutions that secure and simplify daily life. With a strong commitment to innovation and safety, they serve millions worldwide, delivering reliable products and exceptional service.

Joining their team means working with an industry pioneer that values customer trust and operational excellence.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation.
Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment.

Apply now and be part of the #EmaptaEra!

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