Inside Sales Representative

Vacancy No

VN14602

Job Title

Inside Sales Representative

Office Location

PH-Manila

About the Role

It is a supporting role to quotes team and will cover both new and renewal business

• Follow up and providing feedback on open quotes in High Velocity (HV) and Commercial segments
• Contacting partner by phone or email to gain information and qualify the opportunity then provide details to product and sales team at Westcon
• Identify upsell opportunities and address any issues and liaise with the relevant dept to resolve
• Develop partner relationships and Increase engagement with customers to understand reasons for non- purchase
• Ensure customer satisfaction through the timely provision of accurate information and quotes
• Complete administrative tasks and ensure sales pipeline is accurate and remains full of qualified opportunities and leads.
• Update opportunity status in D365 system and provide additional information on fortnightly cadence call with Tenable
• Provide basic product information and manage enquiries when needed on Tenable products and provide partners with relevant tools to assist them
• Develop rapport and strong relationship with Tenable team and key stakeholders
• Contribute and engage with wider Tenable Westcon vendor team and attend team meetings as required
• Additionally, the position may require ad-hoc follow-up on marketing activities to drive participation and awareness
• Allocate time effectively to ensure partner expectations are achieved and role requirements are met
• Complete basic product certifications as needed to ensure accurate knowledge of products and recent changes
• Attainment of quarterly KPIs and Tenable targets
• Articulate the Westcon Group value messaging in a professional and consistent manner.

• Follow up on open quotes by proactively calling partners to determine status and progressing to closure
• Provide forecast and feedback on pipeline in a timely and accurate manner and record information in CRM
• Escalate complex requests and contribute to resolving all issues by consulting with appropriate internal resources for guidance through to resolution
• Provides excellent customer service by responding to requests and queries in a timely and professional manner
• Support vendor marketing initiatives by communicating offers to the partner base
• Develop understanding of the vendor strategy and products to be able to effectively support customers
• Report back to Westcon Comstor management on relevant market information
• Accomplish administrative tasks to support team and business objectives

Qualifications / Requirements

Skills and Knowledge

• Strong written and verbal English
• Good understanding of Customer Relationship Management
• Understanding & delivering the “Best in Class” Customer Service at all times
• Confident in dealing with partners and developing ongoing relationship with Westcon

• General knowledge of Cybersecurity and Communications technology
• Proficiency to use standard software: MS Office Applications & Database software
• General Computer literacy

• Calculate and maintain minimum profitability requirements on a transaction level
• Understanding of foreign currency and conversion of values between AUD and USD

• Customer Service experience
• Sales experience

• Strong team player
• Proactive nature
• Responsible and accountable for key performance areas
• Objective, professional & diligent
• Effective communication skills at all levels – verbal & written
• Strong administration skills
• Able to resolve problems and deliver under pressure
• Attention to detail
• Enthusiastic and energetic
• Flexible and adaptable to new concepts and methods of working
• Highly motivated to maintain and achieve team and Company goals

• Demonstrates and embraces Westcon-Comstor values of Excellence, Innovation, Partnership, Integrity and Empowerment

• High performance and busy sales environment to achieve and maintain high levels of customer satisfaction
• Excellence in service levels required to both internal and external customers

About Us

Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery.

With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.

Applications Close Date