Sales Support Specialist

This a Full Remote job, the offer is available from: Philippines

Notes before application:

• This is a full-time independent contractor role
• Salary is all in between US $1,000 -$1,500
• Full remote role, Philippines based
• Night shift

Hiring Company Summary:

With their brands recognized in over 43 states, the hiring company leverages advanced marketing strategies and cutting-edge technologies to effectively reach target customers across diverse platforms and channels

Position Summary:

Your commitment to process improvement and attention to detail will contribute to enhancing operational efficiency and delivering exceptional client service.

Key Responsibilities:

Sales Administration and Order Management:

• Input and process customer orders accurately and efficiently, ensuring compliance with company policies.
• Manage customer credits, including monitoring balances and coordinating adjustments.
• Track and monitor customer accounts, ensuring timely renewals and contract completions.

Customer Relationship Management:

• Communicate with customers (written and verbal English proficiency of 9/10 or higher required) to address inquiries, provide updates, and resolve issues.
• Maintain and update CRM systems with accurate and current data.
• Build strong relationships with clients and partners by providing excellent service and follow-up.

Sales Reporting:

• Generate regular and ad-hoc sales performance reports to support the sales team.
• Analyze sales trends, pipeline health, and partner performance for management review.
• Identify potential upsell and cross-sell opportunities through data analysis.

Operational Support:

• Coordinate with the supply chain and finance teams to ensure timely product delivery and invoicing.
• Monitor partner orders, ensuring accuracy and adherence to terms.
• Support the onboarding of new partners, ensuring they understand systems and processes.

Process Improvement:

• Propose and implement enhancements to sales processes to improve efficiency.
• Stay up-to-date with market trends and competitor offerings to provide actionable insights to the sales team.

Skills and Qualifications:

• Bachelors degree in Business, Marketing, or related field preferred.
• 2-4 years of experience in sales support, customer service, or related roles.
• Familiarity with CRM systems (e.g., Salesforce, HubSpot) and sales performance metrics.
• Experience in the cannabis or regulated industries preferred.
• Strong communication skills, both written and verbal, with a proficiency level of 9/10 or higher.
• High attention to detail and organizational abilities.
• Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.

Essential Functions and Duties:

1. Sales administration and documentation 35%
2. Customer relationship management 30%
3. Sales reporting and analytics 15%
4. Operational and logistical support 15%
5. Process and system improvements 5%

• Order Processing Accuracy Percentage of error-free orders input; target: 98%
• Customer Issue Resolution Time Average time to resolve customer issues; target:
• CRM Data Completeness Percentage of up-to-date CRM entries; target: 95%
• Communication Clarity Customer satisfaction with communication; target: 90% satisfaction
• Credit Management Accuracy Accuracy in managing customer credits; target: 99%

This offer from "VargasAndrews" has been enriched by Jobgether.com and got a 75% flex score.