Sales & Order Management Coordinator - Work from Home / Dayshift

About us

Twoconnect is on a mission to empower people with global employment opportunities and elevate their skills.

Our foundation is built upon a set of core values that guide everything we do. These values – People, Integrity, Professionalism, Transparency, and Teamwork – aren’t just words on paper; they are the essence of who we are and how we operate.

Our people are our greatest asset. That’s why we are committed to fostering an environment with mutual respect and an inclusive culture.

If you are passionate about growing your career, building genuine connections, and being part of a team that is invested in your success, join us!

• Manage the end-to-end coordination of 10–20 daily customer orders, ensuring accuracy, timeliness and a high standard of service.
• Process and enter orders into the ERP system from multiple sales channels, including non-integrated websites.
• Act as the primary point of contact for customers throughout the order lifecycle, from confirmation through to delivery.
• Liaise with national courier partners to coordinate dispatch, track shipments, and proactively resolve delivery issues.
• Provide customers with regular updates, including order status, lead times and tracking information.
• Maintain and update customer and product master data within ERP and web platforms, ensuring data accuracy and completeness.
• Support the smooth flow of data between websites, ERP systems and logistics operations.
• Perform data enrichment activities, including maintaining freight dimensions and product information to improve pricing and delivery accuracy.
• Coordinate internally with sales, operations and warehouse teams to ensure efficient order fulfilment.
• Conduct follow-ups with customers and suppliers to ensure timely delivery and customer satisfaction.
• Assist with basic marketing administration tasks, including email campaigns and content coordination where required.
• Support administrative processes across the full order-to-delivery workflow, identifying opportunities to improve efficiency.
• Handle a mix of email-based and occasional phone-based customer communication in a professional and responsive manner.
• Complete other role-specific duties as required.

• Bachelor’s degree in Business, Commerce, Supply Chain, Marketing or a related field is preferred.
• At least 2–4+ years’ experience in a Sales Coordinator, Customer Service or Order Management role within a product-based or e-commerce environment.
• Proven experience managing high-volume order processing, ideally 10+ orders per day, with strong attention to detail.
• Experience working with ERP systems such as MYOB, NetSuite or similar for order entry and data management.
• Exposure to e-commerce platforms such as Shopify or Neto, particularly in environments with partial system integration.
• Strong understanding of logistics coordination, including working with couriers and managing delivery workflows.
• Excellent written and verbal communication skills, with the ability to manage customer expectations effectively.
• High level of accuracy and attention to detail, particularly in data entry and order processing.
• Strong organisational and time management skills, with the ability to manage competing priorities in a fast-paced environment.
• Comfortable working across multiple systems and processes, including manual workarounds where integrations are limited.
• Basic marketing administration exposure, such as email marketing support, is advantageous but not essential.
• Proactive, solutions-focused mindset with the ability to work independently and take ownership of outcomes.
• Strong interpersonal skills and the ability to collaborate across sales, operations and logistics teams.