Manila - Customer Service and Accounts Management Associate

JOB DESCRIPTION:

The role will be expected to perform the following functions:

• Inform, Remind, Update the customers on the following: Construction Status, Activity Logs, Cyber Security/Data Privacy, Remind Contact Information
• Monitoring of Salesforce resolution rate
• Enrollment of Licenses for all Salesforce Users and deactivation of all non SalesForce users with active license
• Customer Profiling
• Preparation of weekly Customer and Accounts Management accomplishment report
• Preparation of Management and Customer Care Group Alignment report

JOB REQUIREMENTS:

• Must be a college graduate and open to learning company processes.
• Proficient in Microsoft Office applications, especially Excel and PowerPoint.
• Ability to multitask and prioritize tasks effectively in a dynamic work environment.
• Preferably with working knowledge of Salesforce.
• Preferably with experience working in a Customer Service environment,
• handling client inquiries, concerns, and feedback.