Assistant Manager Patient Care

Job Description:

Overview:

• Management of Patient Care Group
• Management of members in Patient Care Group
• Business reports and business improvement proposals to the Sales manager
• Workspace management

Details :

• Management of Patient Care Group
• Responsibility for customer scheduling
• Management installment payments and requirement confirmation
• Patient Care sales management by Upselling(Consumables, Care, Repair, etc.) and Outbound call
• Management for customer follow up
• Management for Inquiries and Concerns
• Boosting lifetime customer value and annual recurring revenue.
• Inventory of consumables (socks, liners, bandages, etc.) from incoming shipment.
• Analyzing performance of Patient Care Group
• Improve the trouble and concerns for Patient Care Group
• Setting a clear mission and deploy strategies focused towards that mission
• Staying informed on the latest industry techniques and methods.
• Facilitate the meeting and catch up the concerns and problem immediately
• Performing other duties as assigned by the superiors
• Management of members in Patient Care Group
• Patient Care Group members attendance management
• Approval for the Patient Care members action
• Business reports and business improvement proposals to superiors/the top management.
• KPI reporting to superiors
• Business improvement proposals to superiors
• Developing customer fulfillment goals and coordinating with the team to meet them on a steady basis.
• Propose to the top management about the action beyond the company protocols action or penalty as Patient Care representatives to superiors
• Any reports which is required by superiors
• Workspace management
• Responsible the cleanliness and 5S

Must required skills:

• At least 5 years of experience as a manager or director
• Has experience of customer service/success
• Must have a Bachelor Degree (any related course)
• Self-motivated, self-disciplined and can do the job with minimal supervision
• Good English communication skills (English & Tagalog)
• Proficiency in Microsoft Office and Google Sheets

Qualifications:

• Good Listener
• Professionalism
• Customer-centered
• Multitasker
• Interpersonal Skills
• With experience, sales is a plus.
• With experience in operational workflows