Customer Experience Head
Sprout Solutions Dumaguete
Scope
- Own the end-to-end customer experience across all channels
- Design and improve customer journeys from onboarding to after-sales support
- Handle customer complaints, escalations, and service recovery processes
- Work closely with operations, sales, and product teams to fix service gaps
- Build customer feedback systems and track satisfaction metrics
- Drive initiatives that improve customer retention and loyalty
- Identify pain points and turn them into process improvements
- Lead customer service or experience teams across regions or units
- Strong experience in customer service, CX, or service operations roles
- Good understanding of customer behavior and service design
- Proven ability to improve service processes and customer satisfaction
- Strong communication and stakeholder management skills
- Experience leading frontline or support teams
- Data-driven mindset with ability to interpret customer insights
- Calm, patient, and solution-oriented approach
- Experience in service-heavy industries is a plus
Virginia Farms, Inc.Dumaguete
and positively influences branch teams to embody the company's values and customer first philosophy
QUALIFICATIONS:
• Bachelor's Degree in Business Administration, Marketing, Hotel & Restaurant Management or any related field
• With 1-2 years experience...
Dumaguete
Job Description
Posted on 25 May 2026
If you are someone who loves talking to people, then this is an opportunity for you!
The role
Onsite work arrangement
Build quick rapport with existing customers
Provide customer service support through...
CognizantDumaguete
/ Senior Highschool Graduates or College Undergraduates
• Open to Fresh graduates as well
• At least 18 months of BPO experience
• Excellent written and verbal communication skills
• Must be willing to work onsite in Bridgetowne, Quezon City
Your...