Join Our Team! Call Center Agent (Voice & Non-Voice) | Up to ₱35K
DIMO ENTERPRISES & OVERSEAS PLACEMENT AGENCY Antipolo Full-time
About the Role
DIMO Enterprises & Overseas Placement Agency is seeking energetic and customer-focused Call Center Agents to join our dynamic team in Antipolo City, Rizal. This is a full-time position offering an excellent opportunity to build a rewarding career in customer service.In this role, you will be the voice and face of our company, handling both voice and non-voice customer interactions with professionalism and enthusiasm. We are looking for individuals who are passionate about delivering exceptional customer experiences and who thrive in a fast-paced, collaborative environment.
What You'll Be Doing- Handle inbound and outbound customer calls with professionalism, courtesy and efficiency
- Respond to customer inquiries regarding products, services and account information
- Process customer requests, complaints and transactions accurately and promptly
- Maintain detailed and accurate records of customer interactions and transactions
- Provide technical support and troubleshooting assistance to customers
- Achieve and maintain quality standards and call handling metrics as per company targets
- Manage non-voice communication channels including email, chat and social media inquiries
- Build and maintain positive customer relationships to ensure customer satisfaction and retention
- Escalate complex issues to supervisors or specialists when necessary
- Participate in training programmes and continuous improvement initiatives
- High school diploma or equivalent qualification
- Excellent communication skills, both verbal and written, with clear articulation
- Strong customer service orientation with a genuine desire to help others
- Ability to multitask and prioritise in a busy call centre environment
- Proficiency with computer systems, telephone systems and relevant software platforms
- Patience, empathy and emotional intelligence when handling customer interactions
- Problem-solving ability and willingness to find solutions to customer concerns
- Flexibility and availability to work in shifts, including evenings and weekends if required
- Attendance reliability and punctuality
- Experience in customer service, call centre operations or a related field is highly valued
- Familiarity with Customer Relationship Management (CRM) systems is preferred
What We Offer
We offer a competitive salary package of up to ₱35,000 per month, commensurate with experience and performance. Beyond compensation, we provide a supportive work environment where your growth and development are prioritised. Our benefits include:
- Comprehensive on-the-job training and professional development opportunities
- Performance-based incentives and bonuses
- Health and wellness programmes
- Supportive team environment with experienced mentorship
- Career advancement opportunities within the organisation
- Employee assistance programmes and support services
About Us
DIMO Enterprises & Overseas Placement Agency is a trusted provider of recruitment and staffing solutions, specialising in connecting skilled professionals with rewarding opportunities. With a commitment to excellence and integrity, we pride ourselves on supporting our team members' growth whilst delivering exceptional value to our clients.Our company culture emphasises collaboration, innovation and customer success, making us an ideal workplace for ambitious individuals looking to develop their careers in the customer service industry.
Ready to Join Our Team?
If you believe you have the skills and passion to excel as a Call Center Agent, we would love to hear from you. Apply now and take the first step towards a fulfilling career with DIMO Enterprises & Overseas Placement Agency. Please submit your resume, a cover letter and any relevant certifications to our recruitment team.We look forward to meeting you!
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