Operations Manager
Teleperformance Quezon City Full-time
Lead the strategy. Elevate performance. Build a winning team.
We’re looking for an experienced Operations Manager who can drive performance, lead leaders, and build a culture of excellence in a fast‑paced, evolving environment.
✨ What You’ll Do- Oversee end‑to‑end operations and ensure KPIs, SLAs, and business goals are consistently achieved.
- Identify workflow gaps early and implement proactive, data‑driven solutions.
- Lead and develop Assistant Managers, Supervisors, and frontline teams.
- Analyze trends, create action plans, and drive continuous improvement.
- Collaborate with cross‑functional teams to ensure operational readiness and alignment.
- 5+ years of leadership experience in BPO operations or service delivery.
- Strong analytical and problem‑solving skills.
- Excellent communication and stakeholder management.
- Proven ability to lead teams in dynamic, evolving environments.
- Experience launching or stabilizing new programs is a plus.
- Why Join Us?
- Apply Now!
If you’re a proven operations leader ready to make a high‑impact contribution, we’d love to hear from you.
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