Clinical Service Desk Agent (CSDA)
Vcustomer Philippines, Inc. Cebu Full-time
About the Role We’re seeking a Clinical Service Desk Agent to support clinicians by resolving IT issues that impact patient care. You’ll provide first-level support for clinical applications, EHR systems, and healthcare software, ensuring timely troubleshooting and excellent customer service.
Key Responsibilities- Provide technical support via phone, email, chat, or ticketing system
- Diagnose and resolve hardware/software issues in clinical systems
- Log, categorize, and prioritize incidents with detailed documentation
- Escalate complex issues to higher-level teams or vendors
- Assist clinicians with application use and training
- Contribute to knowledge base articles and troubleshooting guides
- Ensure compliance with healthcare regulations (HIPAA, etc.)
- Collaborate with clinical staff, IT teams, and vendors
- Strong understanding of healthcare workflows, clinical applications, and EHR systems
- Familiarity with healthcare compliance standards
- Excellent communication skills with ability to explain technical concepts clearly
- Strong problem-solving and customer service orientation
- Ability to multitask in a fast-paced environment
- IT Service Desk (L1/L2) support experience with tools like ServiceNow or Remedy
- Exposure to troubleshooting healthcare applications/EHR systems
- Basic knowledge of ITIL processes in SLA-driven environments
- Be part of a mission-driven team improving patient care through technology
- Gain hands-on experience with leading healthcare applications and systems
- Work in a collaborative environment with clinicians, IT experts, and vendors
- Opportunities for professional growth and continuous learning
- Contribute to meaningful work that directly impacts healthcare delivery
Vcustomer Philippines, Inc.Cebu City
About the Role We’re looking for a Service Desk Analyst to provide first‑level IT support to end users. You’ll troubleshoot hardware, software, account, and network issues, ensuring timely resolution to keep business operations running smoothly...
STAFFVIRTUALCebu City
Job Title: L1/L2 Service Desk Support (Remote)
About the Client:
Is a Managed IT Service Provider (MSP) in the Denver Metro area. They specialize in providing customers with end-to-end Information Technology (IT) services and support, including...
Vcustomer Philippines, Inc.Cebu City
We’re Hiring: Quality Analyst (Healthcare Service Desk)
• Work Where People Matter
At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well-being come first. With thriving hubs...