Process Trainer
Cognizant Technology Solutions Asia Pacific Pte. Ltd. Quezon City
Job Description
Responsibilities:
- Conduct Process Knowledge assessments measured through Compliance and First Pass Yield
- Ensure associates are assigned to process training refreshers based on QA data on associate's performance
- Facilitate Process Training Refresher modules effectively measured through Trainer Feedback Score (from Associates)
- Ensure completion of all compliance courses for all associates tagged to the project within timelines
- Meet all project related SLAs as agreed with the client.
- Undertake Lean projects to improve Trainer efficiency and Learning path reduction
Qualifications:
- Education: Any Degree
- Experience: Minimum of 3 years experience in a Training role/function with KYC Banking Voice account is required for this position.
- Writing and/or Research background/experience in any discipline is a plus.
- Skills: Excellent English communications skills both in oral and written.
- Amenable to work on a night shift schedule.
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Our aesthetic and wellness clinic is looking for a Fitness Trainer that can start ASAP!
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Cognizant Technology Solutions Asia Pacific Pte. Ltd.Quezon City
Process Training Refresher modules effectively measured through Trainer Feedback Score (from Associates)
• Ensure completion of all compliance courses for all associates tagged to the project within timelines
• Meet all project related SLAs as agreed...
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• Collaborate with the healthcare/wellness team for integrated care.
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About the role
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