[ref. b27784418] Resolution Support Officer - CSR - Cebu
Work Avenue And Business Solutions Incorporated Cebu Full-time
About the role
Work Avenue and Business Solutions Incorporated' is seeking a highly skilled and customer-focused Resolution Support Officer - CSR to join our growing team in Cebu City, Cebu. In this full-time position, you will play a crucial role in delivering exceptional customer service and resolving customer enquiries and issues promptly and effectively.
What you'll be doing- Responding to inbound customer calls and emails in a courteous and professional manner
- Actively listening to customer concerns and using your problem-solving skills to provide tailored solutions
- Updating customer records and documenting all interactions to ensure accurate record-keeping
- Escalating complex issues to the appropriate team or department when necessary
- Providing feedback and suggestions to improve customer service processes and procedures
- Maintaining a thorough understanding of our products, services and policies to effectively assist customers
- Minimum 1 year of experience in a customer service or call centre role
- Excellent communication and interpersonal skills with the ability to build rapport with customers
- Strong problem-solving and decision-making abilities to handle a variety of customer enquiries
- Proficient in using computer systems and various software applications
- Ability to work in a fast-paced environment and adapt to changing priorities
- A genuine passion for delivering exceptional customer service
What we offer
At Work Avenue and Business Solutions Incorporated', we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, opportunities for career development, and a range of employee benefits, including:
- Comprehensive health insurance coverage
- Generous annual leave entitlements
- Regular team-building and social events
- Ongoing training and professional development programs
- Discounts on our products and services
About us
Work Avenue and Business Solutions Incorporated' is a leading provider of customer service and business solutions. With over 10 years of experience in the industry, we pride ourselves on our commitment to excellence and innovation. Our mission is to empower our clients to deliver exceptional customer experiences and drive business growth.Join our dynamic team and be a part of our continued success.
Apply now
Metacom Business Process Outsourcing Solutions Inc.Cebu City
METACOM BUSINESS PROCESS OUTSOURCING SOLUTIONS INC.
Is currently looking for:
CSR
Requirements
• 6 months BPO experience
• High School Graduate (Old curriculum) / ALS Graduate
• Shifting Schedule
• Willing to work on site
What we can offer...
Allied Care Experts Malolos DoctorsCebu City
Job Title: OIC CSR Head (Hospital Setting) – Basak Pardo, Cebu City
Company: Allied Care Experts (ACE) Medical Center - Cebu
Location: Basak Pardo, Cebu City
Job Type: Full-time
Why Join Us?
• Be part of a growing healthcare institution committed...
Work Avenue and Business Solutions Inc.Cebu City
seekers and fresh graduates! No prior experience is required as we will provide full training to the right candidates.
CSR
Job Role:
• Handle customer inquiries via phone, chat, or email (depending on account)
• Provide accurate information...