Customer relations officer

Job Description

EXACT POSITION: Customer Service Representative (for Korean Clients)

We are looking for a Customer Service Representative with strong Korean and English communication skills to handle inquiries, concerns, and service requests from our Korean clients. This position plays a vital role in providing excellent client service, maintaining positive relationships, and acting as a cultural and language bridge between our Korean customers and the local operations team.

Client Support Duties:

• Act as the first point of contact for Korean-speaking clients via phone, email, or chat.
• Address inquiries, concerns, and service-related issues in a timely and courteous manner.
• Translate and interpret client feedback, orders, or concerns for internal departments.
• Maintain records of client communications and ensure record is updated.
• Coordinate with internal teams to fulfill service requests and provide resolution updates to clients.
• Draft, translate, or review Korean-language correspondence and documents as needed.

Travel Assistant Duties (for Korean Executives):

• Assist Korean managers or executives in arranging flights, hotel bookings, transportation, and visa requirements.
• Coordinate domestic and international travel schedules, itineraries, and necessary documentation.
• Provide real-time support during trips, including changes in bookings or emergency needs.
• Liaise with travel agencies and service providers to ensure smooth and cost-effective arrangements.
• Maintain a calendar of executive travel and provide reminders or status updates.
• Ensure all travel-related expenses are documented and submitted properly for reimbursement or record-keeping.

• Proficient in Korean, English and Tagalog (verbal and written); TOPIK certification is a plus.
• At least 3-4 years of experience in customer service, administrative support, or travel coordination.
• Strong organizational and multitasking skills.
• Service-oriented, with excellent interpersonal and communication abilities.
• Familiarity with travel booking platforms, visa processing, and logistics is an advantage.

Work location

TAGUIG CITY, NCR, FOURTH DISTRICT

Remarks

No additional remarks

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