Customer Service Representative (Thai Bilingual)

Job Description

Schedule: Shifting Schedule, including weekends and holidays as needed

• Handle customer inquiries, concerns, and requests in both Thai and English via phone, email, and chat.
• Provide accurate information regarding products, services, policies, and procedures.
• Resolve customer issues efficiently while maintaining high customer satisfaction.
• Document customer interactions accurately in CRM and internal systems.
• Escalate complex concerns to the appropriate departments when necessary.
• Meet and exceed service level agreements (SLAs), quality standards, and productivity targets.
• Maintain professionalism, empathy, and confidentiality during all customer interactions.
• Stay updated on company products, services, and processes. These responsibilities are consistent with common bilingual customer service roles.

• Fluent in Thai and English (written and verbal).
• At least Senior High School Graduate; College level or Bachelor's degree preferred.
• Minimum 6 months to 1 year of Customer Service or BPO experience preferred.
• Excellent communication, problem-solving, and interpersonal skills.
• Strong computer navigation and data entry skills.
• Ability to multitask and work in a fast-paced environment.
• Willing to work on a shifting schedule and onsite if required.
• Customer-focused with a positive and professional attitude.

• Competitive salary package
• Language premium
• Performance incentives
• Paid training
• Supportive and diverse work environment

Why Join Us?

Be part of a dynamic team serving international customers while utilizing your Thai language skills. Grow your career in a fast-paced and rewarding customer service environment.