Account Executive for B2B Unit
Ninja Van Philippines Taguig
Restock Operations Unit caters to the new service of the Company, Ninja Restock, which is a business-to-business (B2B) service that enables brands and businesses to distribute supplies seamlessly to their locations and branches.
As an Account Executive, your core focus revolves around motivation and customer orientation. Your primary duty involves fostering enduring relationships with our current clients, ensuring not only that their needs are fulfilled but also surpassed.Additionally, you'll be responsible for addressing and resolving any concerns raised by shippers. This entails elucidating their complaints, pinpointing the root cause of issues, presenting optimal solutions, facilitating prompt corrections or adjustments, and diligently following up to guarantee resolution.
Essential attributes for success in this role include a profound comprehension of logistics operations, exceptional communication prowess, and an unwavering commitment to delivering exceptional value to our clients.
Client Relationship Management:
- Serve as the secondary point of contact for assigned clients, when needed to support the needs of their Partner Account Managers.
- Conduct regular check-ins with Restock Account Managers to understand their evolving needs, preferences, and challenges to provide support with Restock clients.
Issue Resolution and Escalation:
- Act as a liaison between clients and internal teams to address and resolve any issues or discrepancies.
- Investigate client complaints or concerns, identifying root causes and implementing corrective actions to prevent recurrence.
Account Maintenance and Growth:
- Maintain accurate records of client interactions, transactions, and service agreements using CRM software.
- Collaborate with other operational and commercial teams to provide request of Restock Clients
- Ensures that processes are followed - but also look into improving these processes not just for Restock but for Ninja Van as a whole.
Parañaque, 7 km from Taguig
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