CSR - Online Media & Video Platform (Flexible Hours)

As a Content Support Specialist, you will be the frontline support for a leading online video-sharing platform. Your primary responsibility is to assist users by addressing inquiries, resolving account issues, and providing guidance on content policies and platform features.

• Respond to user queries via email, chat, or voice regarding platform usage, content guidelines, and account concerns
• Provide support for monetization, content policies, copyright claims, and community violations
• Educate users on platform features, updates, and best practices
• Escalate complex issues to the appropriate internal teams
• Ensure all interactions meet quality standards and performance metrics
• Maintain data accuracy and confidentiality in all documentation
• Work collaboratively with team leads and QA to improve support processes

• Education: Completed at least 2 years of college (no back subjects)

• Communication Skills: Excellent English communication skills (C1 proficiency)
• Location Flexibility: Amenable to work onsite in Vertis North or Taguig
• Schedule Flexibility: Willing to work on a rotational/shifting schedule, including nights, weekends, and holidays

-Tech-savvy and familiar with digital content platforms

-Strong problem-solving and multitasking abilities

-Customer-focused with a high level of professionalism and empathy