Administrative assistant

Job Description

Posted on 1 April 2026

JOB TITLE: Virtual Assistant

What you’ll be doing:

Dispatching & Scheduling:

• Coordinate freight movement by scheduling pickups and deliveries based on customer requirements.
• Locate and secure carriers for freight within the customer’s time and budget requirements.
• Monitor and track shipments via transportation management systems (TMS) and e-tracking tools.
• Communicate with carriers and clients to ensure timely pickup and delivery of loads.
• Maintain consistent communication with carriers to manage appointments and address any changes or issues in transit.

Load Management:

• Assist in building loads into the TMS system.
• Ensure that all necessary load data is accurately input into spreadsheets and tracking tools.
• Monitor and oversee approximately 50 loads per week, ensuring all logistics details are accounted for.

Customer Communication & Support:

• Provide excellent customer service by promptly responding to client inquiries and providing updates on shipment statuses.
• Keep customers informed of any delays, issues, or changes related to their shipments.
• Work closely with clients to meet specific requirements for loads and carriers.

Administrative & Data Entry:

• Manage administrative tasks related to dispatching, including updating spreadsheets and ensuring accurate data entry for each load.
• Assist in other administrative duties such as appointment setting, load building, and check calls on trucks.
• Ensure all documentation is correctly filed and available for tracking and reporting.

• Prior experience working with freight brokerage companies, particularly in refrigerated freight and frozen delivery.
• Knowledge of the US Geography and the US scope of delivery, pick-ups, and ports.
• Familiarity with load-tracking apps and e-tools for real-time monitoring.
• Familiarity or knowledge with different trucking or trucks and different load accommodations.
• Experience handling multiple clients or accounts within a logistics setting.
• Experience handling inbound and outbound calls.

Work location

BAGUIO CITY, BENGUET

Remarks

No additional remarks

Apply now