Cleaning Manager - Offshore - Philippines

This a Full Remote job, the offer is available from: Philippines

• Engagement Type: This is a full-time independent contractor engagement, not an employment relationship.
• Compensation: The professional fee range of AUD 1,800 to 2,400 per month is an all-inclusive rate for the contractors services.
• Schedule: While this engagement generally follows a 5-6 day workweek, the contractor must remain flexible and available during core cleaning hours, including weekends, as required by operations. Current schedules may include:

6 days a week (Thursday to Tuesday), 7 working hours/day (7:00 AM 2:00 PM PH time)

5 days a week (Thursday to Monday), 8 working hours/day (6:00 AM 2:00 PM PH time)

• Experience Requirement: We kindly ask that you express interest only if you have substantial experience in cleaning management and facilities operations. The client is seeking a contractor who can confidently step into the scope of work and contribute from day one, as there is limited capacity for extensive training or onboarding support. If you feel ready to take on this responsibility, we would love to hear from you!
• Growth Opportunity: This engagement offers significant room for personal and professional development within an AI-driven, innovative company.

• Initial Discussion with VargasAndrews (30 to 45 minutes) An initial conversation to learn about your background, experience, and professional goals. Youll also have the chance to ask questions about the engagement and the client.
• Technical Live Assessment with the Client (60 to 90 minutes) This stage evaluates your practical capabilities in data management, advanced Excel functions, and problem-solving through real-time scenarios relevant to the scope of services.
• Behavioral Interview with the Client (60 minutes) Focuses on your professional communication style, organizational skills, and how you collaborate in a virtual environment.
• Pre-Engagement Steps (10-15 minutes)
• IT Audit: To ensure compliance with technology standards and security protocols.
• Reference Check: We will contact your provided professional references to verify your history and capabilities.
• Pre-Engagement Call with the Founder (30 to 60 minutes)A final conversation to discuss the engagement terms, expectations, and answer any remaining questions. You'll also learn more about the company's vision and long-term goals.

About the company

Smart Suites manages a collection of over 100 rooms for short-term vacation rentals across the vibrant locales of Rocklea, Sunnybank, Acacia Ridge, and Kuraby, Queensland. Guided by our core values of Customer Obsession, Accountability, Curiosity, Humility, Efficiency, and Teamwork (CACHET), we are committed to delivering exceptional hospitality experiences.

Smart Suites is an AI-driven company, continuously adopting and integrating advanced technologies and automation to enhance efficiency, decision-making, and customer satisfaction. We seek independent contractors who are equally passionate about leveraging AI tools, data-driven insights, and digital systems to improve operations and service delivery.

At Smart Suites, we ensure every guest's stay is not only clean and comfortable but also infused with personalized excellence that leaves a lasting impression.

Position Summary:

Smart Suites is seeking an experienced Cleaning Manager to engage as an independent contractor, delivering high-level remote management services to ensure the consistency and quality of cleaning operations across our portfolio of short-term vacation rental properties in Brisbane.

This engagement offers the chance to apply your expertise in quality control, process development, and remote team support in a fast-paced, AI-driven hospitality environment.

• The Cleaning Managers engagement will include the following scope of services:
• Develop, document, and maintain cleaning Standard Operating Procedures (SOPs) tailored to Smart Suites operational standards and Australian regulations.
• Create and manage digital cleaning checklists, schedules, and quality assurance templates for use by on-site cleaning contractors.
• Review and analyse photos, videos, and digital reports submitted by on-site teams to assess cleaning quality and adherence to SOPs.
• Provide remote coaching and virtual training sessions for on-site cleaning contractors to reinforce standards, techniques, and efficient practices.
• Monitor and evaluate performance data (e.g. cleaning times, defect rates, guest feedback) to identify trends and recommend process improvements.
• Prepare and submit regular reports summarizing cleaning performance, issues identified, and recommendations for improvement.
• Collaborate virtually with the Operations (Facilities Management) team to address operational challenges and align cleaning processes with broader facility goals.
• Conduct virtual incident reviews in response to guest complaints or cleaning issues, proposing corrective action plans.
• Support the evaluation of cleaning supply vendors and provide recommendations based on product quality, cost-effectiveness, and sustainability considerations.
• Research and propose digital tools, apps, or AI solutions that could improve cleaning audits, communication, or reporting between offshore management and on-site teams.
• Maintain organized digital records of all cleaning operations documentation, reports, and incident logs.
• Conduct cleaner interviews

• Minimum 3-5 years experience in cleaning management, housekeeping operations, or facilities management, preferably in hospitality, property management, or similar industries.
• Familiarity with Australian cleaning standards and hygiene requirements applicable to accommodation services is highly desirable.
• Experience managing remote processes and coordinating with on-site teams from an offshore location.
• Proficiency in digital tools for checklist management, audits, reporting, and communication (e.g. Trello, Asana, Google Sheets, M365, Ai or dedicated cleaning management software).
• Excellent communication skills for conducting virtual coaching, reporting, and issue resolution.
• Strong analytical and problem-solving abilities, capable of interpreting data and identifying operational improvements.
• Skilled in developing SOPs, training materials, and operational documentation.
• Highly organized and detail-oriented, able to manage multiple processes and reporting requirements.
• Comfortable working in a fast-paced, technology-driven environment.

• Quality Standards: The contractor is responsible for ensuring the accuracy and thoroughness of remote cleaning audits, which include reviewing photos and videos to identify compliance or non-compliance with cleaning SOPs. The goal is to achieve at least a 98% audit completion rate, with detailed defect logs submitted on a weekly basis.
• Process Documentation: SOPs and cleaning checklists must be developed, updated, and distributed in a timely manner. All SOPs should be updated within 10 days of any process change, and new SOPs must be drafted when needed.
• Issue Resolution: When quality issues or guest complaints arise, remote guidance and corrective action plans must be provided promptly. The average response time for incident reports should be within 48 hours.
• Training & Communication: Remote coaching sessions with on-site cleaning contractors should be conducted regularly and effectively. A minimum of two virtual training sessions must be delivered per month, with at least 90% positive feedback from participants.
• Reporting & Analytics: Regular cleaning performance reports should be submitted, containing actionable insights and analysis of trends. These reports must be delivered according to the agreed schedule, whether weekly or monthly.
• Process Improvement: The contractor is expected to identify and propose enhancements to cleaning processes, tools, or systems. A minimum of one documented improvement initiative must be completed each quarter.
• Technology Utilization: Digital tools approved for audits, reporting, and communication must be fully utilized. The expectation is 100% usage with minimal errors or data gaps.
• Vendor Support: Contractor must assess and provide feedback on cleaning supply vendors and service providers. Comprehensive vendor review reports are to be completed every six months, incorporating both remote and on-site feedback.
• Compliance Awareness: A strong understanding of Australian cleaning standards must be demonstrated and integrated into all SOPs and training materials. All documentation and coaching should reflect this alignment.
• Collaboration: The contractor must exhibit professionalism and responsiveness in virtual meetings with the Facilities Management team. Participation in scheduled meetings should be on time at least 95% of the time, with proactive communication maintained throughout.

This offer from "VargasAndrews" has been enriched by Jobgether.com and got a 75% flex score.