Quezon City - Commercial Support Specialist (On-site, Graveyard Shift)
360training
360training.com is a rapidly growing leader in online training and certification across a wide range of industries and professions. 360training.com provides customers with the regulated training they need to get and keep jobs they want. Over the years, we have continued to grow our expansive library of regulatory-approved training courses with new content suited for today’s modern workforce.By offering these courses online, all 360training.com users experience the convenience and flexibility of earning their certifications in their own time, from anywhere in the world.
At 360training.com, we promote a culture of excellence centered around our two core values: Deliver Results and Do the Right Thing. That focus fosters the success of our employees, while maintaining a team-centric environment which inspires them to do their absolute best.One thing our associates get to experience is the ability to make an impact on day one of working here.
Commercial Support Specialist
360training is seeking a Commercial Support Specialist to join our growing team in Manila, Philippines. The Commercial Support Specialist will be responsible for providing above and beyond support, delivered to Corporate Clients. This individual will be responding to and solving customer inquiries in a timely manner, documenting all pertinent end user identification information, including name, department, contact information, and nature of problem or issue, and collaborating with Account Owners to ensure an excellent customer experience.
Responsibilities- Field incoming requests from end users via Telephone, E-mail & Chat in a polite manner.
- Customer On Boarding LMS Demonstrations/Turn-Key LMS Integrations Solutions.
- Configuration of LMS Accounts & update entitlements after relevant approvals.
- Assist with Acquisitions & Integrations.
- Build rapport and elicit problem details from customers.
- Prioritize and schedule problems. Escalate problems by creating JIRA Tickets or Salesforce Cases.
- Perform post-resolution follow-ups to ensure client needs were fully met.
- Resolve issues in real-time that can be resolved using back-office applications.
- Adhere to the established process and ensure it is fully executed.
- Associate/bachelor’s degree
- Minimum 2 years of work experience in Customer Support/Account Management Role
- Exceptional communication skills and ability to formulate insights and opinions around complex problems.
- Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
- Ability to absorb and retain information quickly.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented and collaborative environment.