BIM Software Support Specialist
Location: Makati City, 100% on-site
Department: Customer Support / Technical Services (AEC)
Reports To: Technical Sales Lead / Sales Manager
Job Summary:
We are seeking a skilled BIM Software Specialist specializing in AEC (Architecture, Engineering, and Construction) software to provide expert-level technical assistance to our customers. In this role, you will troubleshoot issues, guide users through best practices, and ensure optimal performance of AEC solutions, including AutoCAD, Revit, Civil 3D, InfraWorks, Navisworks, BIM 360/ACC (Autodesk Construction Cloud), and other related tools.
The ideal candidate will have deep technical knowledge of AEC workflows, strong problem-solving skills, and a passion for delivering exceptional customer experiences.
Key Responsibilities:
- Provide technical support for AEC software (primarily Autodesk and SketchUp) via email, phone, chat, and remote sessions.
- Diagnose and resolve software issues related to installation, licensing, performance, and functionality.
- Assist customers with BIM (Building Information Modeling) workflows, model coordination, and collaboration tools.
- Assist on troubleshooting Civil 3D design issues (surfaces, corridors, alignments, grading) and Revit modeling challenges (families, parameters, documentation).
- Guide users on Autodesk Construction Cloud (ACC/BIM 360) setup, permissions, and cloud collaboration.
- Document solutions in a knowledge base and contribute to internal technical resources.
- Escalate complex issues to Autodesk Support or Engineering teams when necessary.
- Stay updated on the latest AEC software releases, patches, and industry trends.
- Conduct basic training sessions, Live Event and Webinars to help users maximize software efficiency.
Qualifications & Skills:
- Required:
- At least a year of experience with AEC software (Revit, Civil 3D, Navisworks, BIM 360/ACC, SketchUp).
- A graduate of Architecture or Engineering Related Courses
- Strong understanding of AEC workflows (architectural, structural, MEP, civil infrastructure).
- Proficiency in troubleshooting installation, licensing, and performance issues.
- Excellent problem-solving and communication skills (written and verbal).
- Ability to explain technical concepts clearly to non-technical users.
- Has outstanding patience in dealing with customers and other issues
- Preferred but not required:
- Autodesk Certified Professional (ACP) in Revit, Civil 3D, or related software.
- Experience with AutoCAD, Plant 3D, or InfraWorks.
- Knowledge of APIs, scripting (Dynamo, Python), or customization for Autodesk software.
- Familiarity with cloud collaboration tools (BIM 360, ACC, Trimble Connect).
- Work with cutting-edge AEC technology and industry-leading software.
- Collaborative team environment with opportunities for career growth.
- Continuous learning through certifications and training.
- With Mandatory Government Benefits, Leaves and Company HMO**
How to Apply:
Interested candidates should submit a resume and cover letter detailing their experience with AEC software to [email protected]