Helpdesk Support Engineer

To Apply fill up the following form:

https://forms.gle/qQ52xF7G2YgKCsfg7

Job Overview:

Employment type: Full-time

Shift: Morning Shift (09:00 AM AEST/AEDT to 5:00 PM AEST/AEDT)

Work setup: Work-from-Home

Responsibilities:

• Help desk management, SLA compliance and escalations.
• Advanced device management
• Device lifecycle management and deployment profiles.
• Autopilot provisioning
• Warranty processing
• Firmware patch management
• Provision/reset devices and set up new profiles.
• Manage user accounts and security groups.
• Password and authentication troubleshooting
• Device application management
• Device patch management
• Troubleshoot operating systems, Microsoft Office, and anti-virus issues.
• Configure Outlook, Skype for Business, OneDrive, and Teams apps.
• Mobile device management (MDM), mobile application management (MAM), app protection policies (APP)
• Baseline profile management and deployment
• Compliance reporting with Microsoft monitoring tools
• and PowerShell scripting
• Antivirus and remote monitoring agent management knowledge
• Device event log monitoring and alert configuration
• Application packaging and configuration
• Audio visual management

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related fields.
• Familiarity with remote desktop applications.
• Ability to provide step-by-step technical help, both written and verbal.
• Proficient in diagnosing and fixing MS Windows operating system issues.
• Solid understanding of user connection troubleshooting and network basics.
• Strong problem-solving abilities and attention to detail
• Ability to work independently and manage multiple tasks simultaneously.
• Experience using ticketing systems and customer service principles.
• Excellent problem-solving and communication skills.
• Information security: Basic knowledge, will align to Australian Cyber Security Centre maturity levels

Good to have certifications:

• Microsoft 365 Certified: Administrator Expert
• Microsoft 365 Certified: Endpoint Administrator Associate
• Microsoft Certified: Identity and Access Administrator Associate
• Microsoft Certified: Information Protection and Compliance Administrator Associate
• Microsoft Certified: Azure Administrator Associate (AZ-104)
• Microsoft 365 Mobility and Security (replaced by Administrator Expert)
• Microsoft 365 Identity and Services (replaced by Administrator Expert)
• Microsoft Certified: Azure Network Engineer Associate (AZ-700)
• Microsoft Certified: Azure Security Engineer Associate (AZ-500)
• MCSA – Microsoft Certified Solutions Associate
• MCSE – Microsoft Certified Solutions Expert
• MCTS – Microsoft Certified Technology Specialist
• AWS Certified SysOps Administrator - Associate
• AWS Certified Solutions Architect - Associate
• Microsoft Security Operations Analyst (SC-200)
• Certified Ethical Hacker (CEH)
• Certified Information Security Manager (CISM)
• Certified Information Systems Auditor (CISA)
• CMNA or CMNO (Cisco Meraki Networking Associate/Operator)
• ITIL 4 Foundation / MP / Master