Software Engineer (Application Support Engineer)

• Provide day-to-day application support to ensure system uptime and optimal performance
• Monitor and manage incident tickets via ServiceNow, ensuring timely resolution and documentation
• Handle incident management lifecycle (triage, prioritization, escalation, resolution, and closure)
• Troubleshoot production issues using log analysis tools (Splunk, Datadog)
• Perform root cause analysis and implement fixes or workarounds
• Support API testing and integrations using Postman
• Collaborate with engineering, infrastructure, and business teams to resolve issues
• Identify recurring issues and contribute to problem management and continuous improvements
• Maintain and update SOPs, knowledge base, and documentation
• Communicate effectively with stakeholders on system incidents and updates
• Participate in on-call rotation (including weekends as required)

• 3–5 years of experience in Application/Production Support
• Minimum 3 years of relevant experience in incident management and troubleshooting
• Bachelor’s degree in IT, Computer Science, or related field (open to undergraduates with experience)

• ServiceNow (ticketing & incident management)
• Splunk (log monitoring and analysis)
• Datadog (system monitoring & alerting)
• Postman (API testing)
• Strong troubleshooting and problem-solving skills
• Understanding of incident management processes and SLAs
• Ability to read and analyze application logs and basic code

• Basic SQL/database knowledge
• Experience with programming languages (Python, Java, or JavaScript)
• Exposure to cloud platforms (Azure preferred)
• Familiarity with container technologies (Kubernetes)
• Experience with tools like Jira or similar systems

• Strong communication and stakeholder management skills
• Analytical mindset with focus on root cause analysis
• Ability to work in cross-functional and global teams
• Quick learner with adaptability to new tools and environments

• Competitive Total Rewards Package
• Retirement Plan
• HMO Coverage from Day 1
• Dental, Medical, and Optical Reimbursements
• Life and Disability Insurance
• Paid Time-Off Benefits
• Sick Leave Conversion
• Tuition Fee Reimbursement
• Employee Assistance Program (EAP)
• Annual Performance-Based Merit Increases
• Employee Recognition Programs
• Training and Staff Development Opportunities
• Employee Referral Program
• Volunteerism Opportunities
• All Mandatory Statutory Benefits

Who We Are:

• Optum is the health care technology and innovation company of the UnitedHealth Group enterprise along with UnitedHealthcare.
• UnitedHealth Group is a health care and well-being company with a mission to help people live healthier lives and help make the health system work better for everyone.
• We’re a leading health solution and care delivery organization. Our work is complex, but our mission is simple: create a healthier world, with you at the center.
• As part of a Fortune 5 enterprise, we are improving the health care experience of over 125 million people around the world.
• Elevate your career with a leading health care company while improving lives.

Join us in evolving health care so everyone can have the opportunity to live their healthiest life. This is your opportunity to be part of a team that’s dedicated to Caring. Connecting. Growing together.