QA Manager New

OnsiteOnsite work set up and office is located in MakatiMakati City

Job Responsibilities:

• Set QAQA Strategy-Define and lead the company's quality vision aligned with brand standards and customer expectations.
• Develop Quality Systems-Oversee food safety (HACCPHACCP), quality frameworks, and operational SOPsSOPs across all restaurants.
• Ensure Compliance & Brand Standards-Guarantee all outlets meet food safety, hygiene, and service quality requirements.
• Lead Audits & Risk Management-Manage internal audits, inspections, and risk assessments to maintain regulatory compliance.
• Drive Customer-Focused Quality. Turn guest feedback into actionable improvements in food and service.
• Team Leadership. Build and develop a skilled QAQA team across regions; promote a culture of excellence and learning.
• Collaborate Across Departments. Work with senior leaders on projects involving supply chain, innovation, and operations.
• Use Data to Drive Decisions. AnalyzeAnalyze QAQA metrics and customer satisfaction data to improve performance and report to stakeholders.
• Support ESGESG Goals. Align QAQA practices with sustainability and ethical sourcing objectives.

• Bachelor's degree in Food Science, Hospitality, Business, or related field (MBA preferred)
• 10-15 years'years' experience in quality leadership roles, ideally in multimulti-unit restaurant or food service operations
• Strong background in food safety standards (HACCPHACCP, ISO 22000, FSSAIFSSAI, FDA)
• Proven success in raising quality standards and improving customer satisfaction
• Strategic thinker with solid business and data analysis skills
• Excellent leadership, communication, and stakeholder management abilities