Technical Support | Earn up to 33K Monthly* | WFH Opportunity* | CEBU
- Up to 33K Monthly*!
- Work-from-home opportunity for select LOB*
- 30% Monthly Performance Incentives upon regularization*
- HMO & Life Insurance
- Performance-based Merit Increases and Milestone Rewards for employees expanding their tenure
- Employee Assistance Programs and Counselling & Consultations, along with Bereavement leaves and Assistance to help support our employees
- And so much more to explore!
- Terms and conditions apply.
- Both work-from-home and onsite work arrangements are available for this role. However, all candidates must meet the minimum work-from-home requirements, including a quiet and secure workspace and a minimum internet speed of 30 MBPS from a major national ISP.
Enable your future
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.
Top reasons to work with TDCX- Attractive remuneration, great perks, and performance incentives
- Comprehensive medical, insurance, or social security coverage
- World-class workspaces
- Engaging activities and recognition programs
- Strong learning and development plans for your career growth
- Positive work culture that enables your future
- Easy to locate area with direct access to public transport
- Flexible working arrangements
- Be coached and mentored by experts in your field
- Join a global company, winner of hundreds of industry awards
What is your mission?
You will help us deliver excellent service to our partner brands by performing these tasks:
- Provide post-sales customer service and/or troubleshooting support through email/phone/chat to advertising customers and offer consultative support.
- Educate customers on support options, and the steps being taken to resolve the issue, including online tutorials, in-store programs and help applications built into the programs
- Provide prompt, reliable, and accurate information to customers while maintaining effective communications during conversations by adjusting to the pace and technical level of the customer
- Recognize and adjust support approach to accommodate all levels of customer’s experience
- Communicate positively with team members, customers, and other partners
- High School Graduate
- Must have at least 1 year of BPO experience handling a voice campaign and at least 6 months basic troubleshooting experience
- Good understanding of consumer electronic products
- Solid technical and diagnostic skills with tested problem-solving skills
- Strong verbal and written communication skills in English
- Amenable to work rotating shifts
- This is for an onsite work arrangement. However, minimum work-at-home requirements apply, including a quiet, secure workspace & a minimum of 30 MBPS+ internet from a major national ISP.
- Can work in IT Park, Cebu City
Who is TDCX?
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
Visit www.tdcx.com for more info.