Client Relations Administrative Assistant
AECC Global Manila Full-time
About AECC
With a global footprint that spans 15 countries, AECC is an education and migration agency making waves internationally. AECC is a leading player in the international student counselling and student placement arena, where we support students to successfully apply to our university and college partners. Established in 2008 and headquartered in Melbourne, Australia, AECC has a positive global reputation for quality and ethical student counselling with:
- 800+ partner universities and colleges around the world (Australia, Canada, United Kingdom, United States and more)
- 850+ global workforce
- 44 offices across 15 countries
- 55,000+ students enrolled since inception
About the Role
A Client Relations Administrative Assistant (CRAA) is responsible for providing over-all assistance to the Client Management Officer (CMO), specifically in communications and management of data for client partner institutions and internal requirements.To ensure that partner institutions’ database is in order, assigned emails are responded quickly in the right manner, agent agreements are up to date, and other relevant task as assigned by the CMO.
Responsibilities:
- Updating the CRM- Work on clients’ database clean up.
- Follow up correspondences for renewal, replacements of agreements- Request/follow up on the renewal of agreements, Manage the preparation of application forms and agreements.
- Coordinate and complete the range of tasks required to support efficient and effective delivery of all services in client relations.
- Maintain communication and relations with clients by anticipating their needs and following up on their requests
- Establish and maintain communications with all the internal departments to ensure that services are delivered as promised, and within the agreed-upon timelines
- Flexible in work hours to cover part of UK time
- Bachelor's degree in BS Information Technology, Computer Science, Business Management
- 1-2 yrs work experience as Client Relations Administrative or similar role.
- Experience working with client databases like ZOHO CRM
- Customer service
- Analytical and problem solving skills
- Effective verbal & listening communications skills
- Time management
- Effective written communications skills
- Computer skills including the ability to create and edit PowerPoint, excel and word processing programs at a highly proficient level
- Permanent Work-from-home setup for convenience and flexibility
- Positive and supportive working environment
- Comprehensive Leave Benefits
- Health Insurance (HMO) Coverage
- Rice and Laundry Allowance
- Work Equipment will be provided by the company
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