[ref. g93084516] Angeles - Customer Service Representative for Telco account

Key Responsibilities:

• Answering customer inquiries: Addressing questions related to mobile, internet, or bundled services.
• Providing product information: Explaining features, plans, and promotions.
• Troubleshooting: Assisting with basic to intermediate technical issues and guiding customers through resolutions.
• Handling transactions: Processing payments, account updates, and order requests.
• Resolving complaints: Addressing customer concerns and escalating complex issues when necessary.
• Maintaining records: Documenting customer interactions and transactions accurately.
• Collaborating with team members: Working with colleagues to resolve issues and improve processes.
• Following protocols: Adhering to established procedures for handling customer interactions.
• Meeting performance goals: Achieving targets for productivity, quality, and customer satisfaction.
• Staying updated: Participating in training to stay informed about new products, services, and policies.