Collections Support Analyst
Mandaluyong
RESPONSIBILITIES:
- Follow-up on overdue accounts via phone calls, emails, and written communication
- Negotiate payment arrangements or set up payment plans.
- Record and track collections activity using systems like Excel or CRM/ERP tools SAP
- Resolve billing disputes and clarify account statuses.
- Work with internal teams Cash Apps Billing and Credit Management to resolve issues quickly.
- Generate reports on account aging and collection effectiveness.
- Ensure cash collection activities meet the requirements of the client by reducing debt aging, maximizing cash collection and collecting high-quality dispute information, while maintaining a professional relationship with the client and their debtors.
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